Customer Care

Wash Instructions
All towels are machine washable. Warm wash with like items/colors. Medium heat tumble dry or hang dry. 

Returns & Exchanges
KIPA BEACH acknowledges a 30 day exchange policy. Customers have 30 days from the purchase date to return items in exchange for store credit only. All items must be returned in new condition, unwashed, unused and in the original packaging with the original tags attached. The customer is responsible for shipping fees on all returned items. KIPA BEACH is not liable for returns lost in the mail and no credits will be issued for such cases. KIPA BEACH cannot offer the customer a refund or exchange if 30 days has gone by since the date of purchase. 

Sale Items
All sale/discounted items are final sale and are unable to be returned or exchanged.

Orders are shipped Monday to Friday, except on holidays. Customers will receive an order confirmation via email once the order has been placed. A shipping confirmation email with a tracking number will also be sent to the customer once the order has been shipped. Orders are shipped within 3-5 business days of the purchase date. KIPA BEACH is not responsible for items lost in the mail and suggests that customers do not ship to PO Boxes.